Documentation for
Platmart Support
How can we help?
Find setup guides and answers for your app, or contact the people who build and support Platmart.
Documentation by app
Find setup guides, troubleshooting steps, and answers for each Platmart app.
Documentation for
Platmart Bulk Price Editor
What to expect
Quick answers. Human help when needed.
Start in the in-app support chat for instant answers to common questions. You can ask for human help at any time, and our support team automatically steps in when an issue needs a closer look.
Step 1
Start in the support chat
Open the chat inside your Platmart app and tell us what you need help with.
Step 2
Get an instant answer
Our AI assistant answers common questions about app features and documentation.
Step 3
Get help from our team
Ask for human help at any time. Our support team takes over when an issue needs a closer look.
Business days
Expect a human reply within one business day, Monday through Friday.
Weekends
Human replies may take longer. Issues affecting live prices or storefront operation are prioritized.
Contact support
Cannot access the in-app chat?
Choose your app below and send us an email. Each app has its own support inbox, so your message reaches the right place from the start.
Something other than app support?
Use our general contact page for partnerships, privacy requests, and company enquiries.